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At Metroalty , we are committed to
your financial well being, and protecting the privacy
and security of the information you share with us in
included in that commitment. You trust us
with your personal and financial information, and we
will honor that trust by handling your information
carefully and sensibly. Our customers have told us
that one of the most important aspects of a business
relationship is trust and confidentiality. Because
your trust is so important to us, we have implemented
special policies and procedures to protect your private
information.
This Internet Privacy Policy covers
solely the online information practices of Metroalty.
We are providing this online notice to you to help you
better understand the information use and safeguarding
practices we have in place. If you have not
already done so, we suggest that you review the full
text of our Privacy Policy for more details on the full
Privacy Program of Metroalty. You can obtain one of our
Privacy Disclosures by visiting one of our Metroalty
Centers, calling us at 1-561-296-7844, or writing us at
Metroalty Attn: Call Center, 6629 Forest Hill Blvd, West
Palm Beach FL 33413.
Because of our interest in protecting
your privacy, we continue to examine our procedures and
policies concerning security standards and
confidentiality practices. As a result, we have
adopted the following privacy principles, continuing our
commitment to provide top quality service to our valued
customers:
We recognize that you expect
privacy and security for your personal affairs. We
understand the need to safeguard our sensitive
information about you that you have entrusted to us. We
maintain standards and procedures designed to prevent
misuse of this information.
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Our Collection,
Retention and Use of Customer Information
We collect, retain and use
information about you only where we reasonably believe
that it will help us administer our business or
provide products, services, and other opportunities to
you. We collect and retain information about you
only for specific business purposes, and we will tell
you why we are collecting and retaining it upon your
request. We use information to protect and
administer your records, accounts, and funds; to
comply with certain laws and regulations; to help us
design or improve our products and services; and to
understand your financial needs and provide you with
quality products and superior service.
The information we learn from you
when you visit our website helps us personalize your
online experience and continually improve your overall
experience with Metroalty. Because of the unique
nature of Internet transactions, there is some
additional information you should know about
information gathering through our website:
Web Tracking:
We do not gather information on individual users on
our website. We do collect and store information
about the name of the domain from which you access the
Internet, the date and time you access our site, the
Internet address of the website from which you linked
to us, the pages you visit on our site and the type of
web browsing software and operating system you are
using to view our site. Other than that, we
collect information on visitors only in the aggregate
and use it for internal review purposes only.
This information enables us to tell which areas of the
site are of the most interest to our users, which
avenues of site promotion are most effective, and when
peak times are.
Email: Our
web site does not require you to disclose any
personally identifying information. If however,
you choose to contact us via email, please keep in
mind that our email address and any other information
your email header shows about you, such as your name
or organization, will be revealed to us in the email.
Also, it is important that you realize that email is
not secure and may be intercepted by other third
parties without your permission. For your own
protection, we ask that you do not send confidential
information to us via email. However, you have
our commitment that when you communicate with us via
email, we will use your email information only for the
specific purpose of responding to your comments or
questions. Your email address will not be sold,
nor will it be shared with others outside Metroalty
unless we are compelled to do so by law.
Applications/Transactions:
If you submit an online application we may enter the
information you send into our electronic database. We
may also use the information to contact you for
additional information or for clarification.
Cookies:
Like many leading websites our site uses
“cookies”. A cookie is a small piece of
information which a website stores on your web browser
on your PC and can later retrieve. A cookie is a way
for a website to recognize whether or not you have
visited the site before. A cookie cannot be read by a
website other than the one that set the cookie.
Cookies do not read other information on your hard
drive nor do they reveal new information about you
without your permission.
When you visit our website, we will
use cookis on some pages in order to establish a
secured connection. A session cookie is utilized to
establish and maintain your Secured Socket Layer (SSL)
or encrypted session.
We do require you to accept a
cookie to browse our secured section of the web site.
Metroalty has adopted procedures to
help assure that your financial information is
accurate, current, and complete in accordance with
reasonable commercial standards. We also have
procedures to respond to your request to correct
inaccurate information in a timely manner. While
federal or state law requires some of these
procedures, we have implemented additional procedures
to maintain accurate, current, and complete financial
information, including processes to update information
and to remove old information.
If you believe that our records
contain inaccurate or incomplete information about
you, please let us know immediately. Please
notify us by writing to Metroalty Centers, calling us
at 1-561-296-7844, or writing us at Metroalty Attn:
Call Center, 6629 Forest Hill Blvd, West Palm Beach FL
33413.. We will correct any inaccuracies as
quickly as possible.
Consumer Reporting
Agencies: If you believe we have
reported inaccurate information about your account to
any consumer reporting agency, please let us know in
writing. Be sure to include your complete name,
current address, social security number, telephone
number, account number, type of account, specific item
of dispute and the reason you believe the information
is wrong. Send your notice to: Metroalty
Centers, calling us at 1-561-296-7844, or writing us
at Metroalty Attn: Call Center, 6629 Forest Hill Blvd,
West Palm Beach FL 33413.. We will investigate
your concerns, and correct any inaccuracies we find.
We will confirm any actions we take with you.
Metroalty has implemented specific
procedures and security levels that limit employee
access to personally identifiable information to those
employees with a business reason to know such
information about you. We educate our employees
about the importance of confidentiality and customer
privacy through standard operation procedures,
specialized training programs, and the Metroalty Code
of Ethics. We take appropriate disciplinary measures
to enforce employee privacy responsibilities.
We maintain security standards and
procedures to help prevent unauthorized access to
confidential information about you. We update
and test our technology to improve the protection of
our information about you and to assure the integrity
of our information.
We do not disclose information
about your accounts or other personal information
about you to unaffiliated third parties unless:
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you request or authorize the
release, or
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it is necessary to complete
transactions or transfers that you initiated, or
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it is in compliance with a
government agency or court order or at the
request of a federal regulator, or
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it is for the purpose of
verifying the existence and condition of your
account for a third party such as a credit
bureau or merchant.
Keeping your financial information
secure is one of our most important responsibilities. We
value your trust and handle your information with
care.
At Metroalty, we:
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Limit access to customer
information to those associates who need to know
that information to provide products and
services to you or to maintain or service those
products or services.
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Are bound by a Code of Ethics
requiring confidential treatment of customer
information and our associates are subject to
disciplinary action if they fail to follow this
code.
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Maintain physical, electronic
and procedural safeguards to protect customer
information.
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Continually assess new
technology for poretecting infromation and
upgrade our systems when appropriate.
From time to time Metroalty
contracts with outside vendors and other business
partners to perform specific services for Metroalty.
When doing so, Metroalty selects business partners and
vendors that adhere to similar privacy standards as
that of Metroalty. We expect that our business
partners and vendors will honor and safeguard any
information regarding a Metroalty customer(s).
Sometimes it is necessary to
provide personally identifiable information about you
to a third party, such as to a vendor or service
company that we hire to prepare your account
statements or to provide support or services for one
or more of our products. These vendors and
service companies agree to safeguard our confidential
information about you. Further, vendors and
service providers are contractually obligated by
Metroalty to maintain the confidentiality of the
information disclosed to them and restrict the use of
the information to the stated purpose of the contract.
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Disclosure of Privacy
Principles to Our Customers
Metroalty understands that
customers are concerned about their financial privacy
and want to know the details of our policy regarding
this very important issue. Metroalty will
provide notice of our Privacy Policy annually, as long
as you maintain an ongoing customer relationship with
us. Additionally, you can obtain one of our
Privacy Disclosures by visiting one of our Metroalty
Centers, calling us at 1-561-296-7844, or writing us
at Metroalty Attn: Call Center, 6629 Forest Hill Blvd,
West Palm Beach FL 33413.
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